After you have placed your order, we will process it within 24 hours. You will receive an update per mail. Your order will be packed within 14 business days maximum. If there is an issue or there might be a delay, we will inform you in advance.
Packages are sent with GLS. As soon as we have handled your order, we book a transport with GLS. You will receive a first e-mail from GLS to inform you that the transport will be handled by them. When your package is ready for pick-up, you will receive an e-mail from GLS with the tracking link. You will also receive an e-mail from our webshop to give you an update.
Please keep an eye on the tracking.
Please note that we are unable to change the delivery address as soon as your order has been placed. If there is a mistake in the delivery adress and delivery wasn't possible, we can resend the package. The same shipping costs apply (below) and for packages that should be resend within Belgium, Netherlands or Luxemburg we will invoice 9 EUR.
If the tracking link shows that the package has been delivered, we consider this as a valid proof of delivery. If you dispute this, it is best to contact GLS. MAD ABOUT MATS cannot be held responsible in this matter.
ZONE 1; Belgium, Netherland, Luxemburg
Free shipping on all orders
ZONE 2; France, Germany
Standard shipping = €10
Free shipping on all orders above €100
ZONE 3; Austria, Denmark, Ireland, Italy
Standard shipping = €15
Free shipping on all orders above €150
ZONE 4; Czech Republic, Estonia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Spain, Sweden
Standard shipping = €18
Free shipping on all orders above €175
ZONE 5; Finland, Bulgaria, Bosnia and Herzegovina, Croatia, Romania, Serbia, Portugal, Greece
Standard shipping = €30
Free shipping on all orders above €200