After you have placed your order, we will process it within 24 hours. You will receive an update per mail. Your order will be packed within 14 business days maximum. If there is an issue or there might be a delay, we will inform you in advance.
Packages are sent with DPD. As soon as your package is ready for pick-up, you will receive an e-mail with the tracking link.
Please keep an eye on the tracking. If you’re not home, DPD delivers your order to the nearest parcel shop. You will find this info in the tracking link. In case you didn’t pick up your parcel on time, DPD sends is back to us. In this case we are unable to re-send your order.
Please note that we are unable to change the delivery address as soon as your order has been processed. If there is a mistake in the delivery adress and delivery wasn't possible, we can resend the package. The same shipping costs apply (below) and for packages that should be resend within Belgium, Netherlands or Luxemburg we will invoice 9 EUR.
If the tracking link shows that the package has been delivered, we consider this as a valid proof of delivery. If you dispute this, it is best to contact DPD. MAD ABOUT MATS cannot be held responsible in this matter.
If you live in a non-EU country, please check your local import taxes and duties. MAD ABOUT MATS doesn’t cover import taxes and duties.
ZONE 1; Belgium, Netherland, Luxemburg
Free shipping on all orders
ZONE 2; France, United Kingdom, Germany
Standard shipping = €10
Free shipping on all orders above €100
ZONE 3; Austria, Denmark, Ireland, Italy
Standard shipping = €15
Free shipping on all orders above €150
ZONE 4; Czech Republic, Estonia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland
Standard shipping = €18
Free shipping on all orders above €175
ZONE 5; Finland, Norway, Bulgaria, Bosnia and Herzegovina, Croatia, Romania, Serbia, Portugal, Greece
Standard shipping = €30
Free shipping on all orders above €200